MostEncounteredProblems

Version 5 (Adrian Georgescu, 06/06/2013 12:03 pm) → Version 6/41 (Adrian Georgescu, 06/06/2013 12:03 pm)

h1. Most Encountered Problems

h2. Request Timeout (408)

This means that Blink is not able to communicate with the SIP server. Several reasons can cause this:

* Incorrect account configuration (wrong SIP Proxy address) - you can fix this yourself by changing the account information
* Software firewall installed on computer blocking the software - you can check or fix this by asking the system administrator
* Network firewall blocking traffic - you can check or fix this by asking the network administrator
* SIP Server does not answer - you must ask for support the SIP service provider and provide them the SIP trace

h3. How to troubleshoot this?

* You can eliminate some of the possible causes by using a SIP account provided by Blink. For this add a new SIP account in Blink and select *Create a Free Account* option.
* Check the Logs from menu Windows -> Logs -> SIP. Make a call and provide the logs to your service provider. provider